| 1 | Confirm classroom fit before purchase | Screen size, viewing distance, wall strength, room layout, and accessibility | Select a display that can be read from the back of the room; verify wall load capacity and mounting compatibility before delivery. | Room measurements, mounting drawings, display weight, installation checklist, and accessibility review | A standard size is recommended without a site survey or room measurements. |
| 2 | Assess installation readiness | Power, network, cabling, mounting, ventilation, and electrical safety | Require a documented pre-installation survey and a safe cable-management plan that complies with local electrical and building regulations. | Method statement, risk assessment, cable plan, installer qualifications, and commissioning report | Installation is treated as simple plug-and-play despite wall, power, or network constraints. |
| 3 | Check regional compatibility | Electrical standards, language, keyboard layouts, software availability, and time zones | Confirm local voltage compatibility, required safety certifications, multilingual interfaces, and support coverage during school operating hours. | Compliance certificates, power specifications, supported languages, regional support schedule, and import documentation | The supplier provides generic specifications without country-specific compliance information. |
| 4 | Evaluate teacher training | Initial training, practical use, classroom integration, and onboarding materials | Include role-based training for teachers, administrators, and technical staff, with hands-on practice and recorded or written resources. | Training agenda, attendance plan, lesson-use examples, quick-start guides, and post-training assessment | Training consists only of a short product demonstration for one staff member. |
| 5 | Measure ease of daily use | Touch accuracy, writing latency, user interface, device connectivity, and accessibility | Test common classroom tasks such as annotation, screen sharing, file opening, browser use, and switching between input sources. | Live demonstration using school devices, teacher trial sessions, compatibility results, and accessibility features | The product is evaluated only through a presentation rather than representative classroom tasks. |
| 6 | Plan preventive maintenance | Cleaning, calibration, firmware updates, ventilation, and inspection frequency | Use a written maintenance schedule covering screen cleaning, connection checks, software updates, and safe environmental conditions. | Maintenance manual, inspection checklist, update procedure, cleaning instructions, and service log template | No routine maintenance instructions or responsibility assignment is included. |
| 7 | Verify warranty and spare-parts support | Warranty duration, exclusions, replacement process, parts availability, and service location | Require clear coverage for major components, documented claim procedures, and an identified source or plan for replacement parts. | Warranty terms, parts list, repair workflow, expected repair time, and end-of-support policy | Warranty terms are vague, exclude essential components, or provide no repair-time commitment. |
| 8 | Set measurable technical-support standards | Support channels, response time, escalation, remote diagnosis, and issue tracking | Define support hours, priority levels, first-response targets, escalation contacts, and ticket-status communication in the contract. | Service-level agreement, support contacts, sample ticket workflow, escalation matrix, and reporting format | Support is described only as “available” without response or resolution expectations. |
| 9 | Review security and data-management controls | User accounts, permissions, updates, privacy, network access, and data deletion | Require administrator controls, secure update procedures, documented data handling, and a clear reset or decommissioning process. | Security documentation, privacy terms, account-management guide, update policy, and data-erasure procedure | The device connects to the school network without documented permissions, updates, or data controls. |
| 10 | Calculate total cost of ownership | Purchase, installation, training, licenses, connectivity, maintenance, repairs, and disposal | Compare the full ownership cost over the planned service period rather than evaluating purchase price alone. | Five-year cost model, installation quotation, training fees, software charges, maintenance estimate, and disposal requirements | The quote excludes installation, software subscriptions, training, replacement parts, or future support. |